Managing Bias for Improved Customer Service
Leadership Training

Managing Bias for Improved Customer Service

Businesses thrive when customers feel respected, valued, and understood. Managing bias creates better service, stronger trust, and long-term loyalty. Leaders who commit to bias training build inclusive cultures that encourage fairness and growth. This course helps employees perform at their best while improving workplace culture. Managing Bias for Improved Customer Service provides practical strategies that can be applied immediately.
347 (AUD)
230 (USD)

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Bronwyn Williams

Bronwyn Williams

Working with asylum seekers on the Pacific island of Nauru shook me – then a Salvation Army Minister– to the core. With an inherent belief I did not carry personal bias, the alternately confronting and rich experiences created in me an incredible level of awareness of the significant impact individual and corporate stories have on how we perceive the world.

I am determined to make bias conscious in the workplace. Rather than aiming to eliminate unconscious bias, we must accept that we are a result of our environment, inherently biased, and are better served finding and making those biases conscious, and then developing targeted strategies to drive successful growth and change.