Hospitality Industry

Guests may forget the details of a room or a meal, but they never forget how they were treated. Therefore, delivering extraordinary service is essential for creating long-term loyalty, generating positive reviews, and building a competitive advantage. This course highlights why service excellence goes beyond meeting needs—it is about anticipating them, personalising experiences, and making every guest feel valued. Ready to elevate your hospitality business? Enrol today and start the transformation.

Hospitality is a fast-paced industry where safety can sometimes be overlooked. Yet, injuries caused by incorrect lifting or poor posture are among the most common in restaurants, hotels, and catering environments. Therefore, investing in manual handling training is essential. Not only does it reduce the risk of workplace injuries, but it also improves staff wellbeing, decreases absenteeism, and increases overall productivity. Employers will see the benefits of fewer injuries, healthier staff, and greater efficiency. 

This course gives your staff the confidence and skills to act quickly and safely in the event of a fire or emergency. This course covers the practical use of fire equipment and outlines what actions to take before help arrives. It is designed specifically for hospitality teams, including front-of-house staff, chefs, and venue managers.

Most importantly, the training meets all legal requirements under the Building Fire Services Regulation 2008 and AS3745: Planning for Emergencies in Facilities. So, while your team gains life-saving skills, your business also stays compliant.

General Evacuation Training for Restaurant Staff—2025 is designed to prepare hospitality teams for real-life emergencies. It equips front-of-house staff, kitchen crew, and managers with the skills to evacuate guests safely, communicate under pressure, and respond with confidence. Importantly, this course aligns with the Building Fire Services Regulation 2008 and AS3745: Planning for Emergencies in Facilities, so your business remains both compliant and prepared.

Evacuation Coordination Training for Restaurants—2025 is designed specifically for hospitality environments where safety, speed, and calm leadership are critical. This course empowers nominated staff—whether they are floor managers, chefs, or team leaders—to take charge in an emergency and guide customers and colleagues to safety with confidence.